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At EuroShop 2026, the world´s No. 1 Retail Trade Fair, KateMedia will be showcasing its self-service ordering solutions as part of the live demos at the Viva.com stand, the 1st Tech Bank in Europe for businesses.

During the event, we’ll showcase how KateMedia’s self-service solutions – our tabletop and kiosk ordering application – work seamlessly with Viva.com’s Tap on Any Device payment technology to deliver a modern, frictionless order & pay experience for hospitality and retail businesses.

What the joint solution delivers:

Experience live demos of real-world order & pay scenarios for hospitality and retail businesses operating across Europe.

📍 EuroShop 2026, Messe Düsseldorf

 📌 Viva.com 

📍 Hall 6 / Stand A42

When: 22–26 February 2026

Let’s talk about what the future of hospitality looks like – toge

At KateMedia, we believe that hospitality technology should never come at the expense of human connection, it should enhance it.

That philosophy is at the heart of our partnership with Heavenly Desserts, one of the UK’s fastest-growing dessert dining brands. Following a successful trial, the brand rolled out KateMedia’s Order, Play & Pay solution across its national estate,  a decision driven by clear data, tangible operational impact, and a shared vision for a more seamless guest journey.

In a recent conversation, Manny Costin, Managing Director of KateMedia, sat down with Wesley Williams, Global Operations Manager at Heavenly Desserts, to unpack the journey from early challenges and trial insights to national scalability.

1. Before the Partnership: Solving the Right Challenges

Manny (KateMedia): Before the trial, what challenges were you hoping KateMedia could solve in your restaurants?

Wesley (Heavenly Desserts):

“Our goal was simple: make our partners’ lives easier, but not at the expense of the guest journey. We wanted to enhance suggestive selling in a natural way, without hindering the flow of service. The technology needed to feel intuitive and create a positive experience for both the guests and the team.”

From the start, Heavenly Desserts’ leadership team was clear about their vision: technology should simplify, not complicate. They wanted a partner who understood how to use digital tools to elevate both efficiency and experience a combination that’s often difficult to balance.

For operators, this highlights a crucial point: the most valuable tech investments are not the flashiest ones, but those that fit seamlessly into existing operations while enriching the human touch that defines great hospitality.

2. Operational Impact: Easing Pressure, Elevating Service

Manny: In what ways did KateMedia’s solution reduce pressure on your staff or make service easier during peak times?

Wesley:

“When bottlenecks occur, especially during ordering, giving guests the ability to order themselves changes everything. It frees up staff to communicate more effectively and focus on the guest experience. The KateMedia tabletop devices take away a layer of complexity from day-to-day operations. Both the guest experience and the team experience improve, simply because the team has more time to do other things.”

This feedback reflects what many operators experience once automation is thoughtfully introduced: time is returned to the team, and that time translates directly into better hospitality.

Instead of firefighting during busy shifts, teams can engage with guests, manage tables proactively, and maintain energy levels throughout service. That balance reduces burnout, improves retention, and drives consistency, a key advantage for multi-site brands.

For executives evaluating new technology, this is a reminder that operational ROI isn’t just financial. When technology lightens the cognitive and physical load on your team, it drives culture, service quality, and long-term scalability.

3. Scalability: From Pilot to National Rollout

Manny: What made you confident enough in the trial results to commit to a national rollout?

Wesley:

“Being a data man, it came down to the data. We looked at the key challenges we wanted to solve: firstly, improving suggestive selling, and secondly, reducing guest friction. When you analyse a traditional restaurant setup, staff spend a surprising amount of time just tapping orders into a pad. During that process, they’re not making eye contact or engaging with the guest, it’s a lost interaction.

For any operator, I’d recommend timing how long that process takes. It’s eye-opening. Every minute spent on manual input is man hours, it’s money, it’s labour, and it’s a missed guest moment. With KateMedia, we saw measurable savings in time and a smoother experience for guests. That’s why it’s scalable, especially for larger operators.”

Wesley’s insight reflects a shift happening across the industry: efficiency and empathy are no longer opposites. When the right systems are in place, operators can scale without sacrificing personal connection.

Heavenly Desserts’ rollout was carefully phased, with data driving each stage. From location to location, the results were consistent:

“When we looked at the numbers,” Wesley adds, “they simply made sense.”

4. The Bigger Picture: What This Means for Operators

For hospitality leaders, the Heavenly Desserts story offers a valuable lesson: the right technology doesn’t just automate processes, it creates time, enhances engagement, and builds scalability into the fabric of your operation.

As Wesley summed it up, the success of the rollout wasn’t just about installing devices; it was about rethinking how technology can enable people to do what they do best.

And as Manny notes,

“This partnership shows what happens when operators and tech providers share a vision, to make hospitality simpler, smarter, and more human.”

Final Thoughts

The partnership between Heavenly Desserts and KateMedia demonstrates how thoughtful integration can redefine operations at scale, balancing efficiency with elegance, and data with genuine hospitality.

For forward-thinking brands, this isn’t just a case study, it’s a glimpse into the future of dining experiences that feel as effortless for teams as they do for guests.

As the cherry on top, We are thrilled to introduce our full range of self-service devices, now available for order! Our kiosks can be mounted on a standalone stand or securely attached to surfaces with a dedicated bracket—offering flexibility for any business setup.
Here’s our current lineup:
✅ Kate Tabletop – Compact S-size
✅ Kate Kiosk L – 15-inch screen
✅ Kate Kiosk XL – 22-inch screen
All our devices come with a pre-installed system and integrated payments powered by Viva.com, making them ready to optimize your business from day one!