Request a demo

At EuroShop 2026, the world´s No. 1 Retail Trade Fair, KateMedia will be showcasing its self-service ordering solutions as part of the live demos at the Viva.com stand, the 1st Tech Bank in Europe for businesses.

During the event, we’ll showcase how KateMedia’s self-service solutions – our tabletop and kiosk ordering application – work seamlessly with Viva.com’s Tap on Any Device payment technology to deliver a modern, frictionless order & pay experience for hospitality and retail businesses.

What the joint solution delivers:

Experience live demos of real-world order & pay scenarios for hospitality and retail businesses operating across Europe.

📍 EuroShop 2026, Messe Düsseldorf

 📌 Viva.com 

📍 Hall 6 / Stand A42

When: 22–26 February 2026

Let’s talk about what the future of hospitality looks like – toge

At EL&N, every detail matters. From beautifully curated spaces to thoughtful service moments, the brand has always been built around delivering a premium guest experience  without losing sight of operational efficiency and long-term sustainability.

One year on from implementing KateMedia’s tabletop ordering solution, EL&N’s 2025 performance demonstrates how the right technology, when deployed with intention, can elevate both guest experience and commercial outcomes.

A Year of Measurable Impact

At EL&N, our focus has always been on delivering a premium guest experience while operating efficiently and sustainably. One year on from implementing KateMedia’s tabletop ordering solution, the results have reinforced that technology can enhance service without compromising our brand values.

Across 2025, KateMedia’s visual menus and intuitive ordering journeys played a key role in driving consistent commercial uplift across EL&N sites.

Across 2025, KateMedia’s visual menus and intuitive ordering journeys consistently delivered a 15–20% increase in average order value, alongside significantly stronger engagement with limited-time offers, with upsell performance increasing by up to 50% on promoted items.

By presenting menus in a visually engaging, guest-friendly format, EL&N was able to highlight premium items and limited-time offers at the right moment in the guest journey  increasing discovery without feeling intrusive or transactional.

Supporting Teams on the Floor

Beyond guest-facing performance, the platform delivered meaningful operational benefits, particularly in supporting teams during quieter trading periods and across lower-volume locations.

Operationally, the platform enabled us to rebalance front-of-house workloads more effectively, contributing to an average 14% reduction in labour costs across selected sites, particularly supporting performance in lower-volume locations.

Rather than replacing hospitality, KateMedia enabled teams to work smarter, reallocating time and attention where it mattered most. The result was a more balanced front-of-house operation one that supported both commercial efficiency and team wellbeing.

Technology Without Compromise

A key principle for EL&N was ensuring that any digital solution enhanced, rather than diluted, the brand’s hospitality ethos.

Crucially, these results were achieved without relying on digital tipping or reducing service touchpoints. Instead, KateMedia has given our teams more time to focus on what matters most: delivering genuine hospitality and memorable guest experiences.

By removing friction from ordering while preserving human interaction, KateMedia helped create space for more meaningful guest engagement, not less.

Built to Scale

After a full year in live operation, the partnership has proven not only effective, but sustainable.

After a full year in operation, KateMedia has proven to be a scalable, commercially impactful solution that supports both our people and our long-term growth ambitions.

For EL&N, this means a platform that can grow alongside the brand supporting expansion, consistency, and performance without compromising identity.

Looking Ahead

Reflecting on the partnership, Manuel Costin, Country Manager at KateMedia, shared:

“Our partnership with EL&N continues to grow from strength to strength. These results show what’s possible when technology is implemented with  purpose supporting teams on the floor while driving sustainable commercial growth. We’re proud of what’s been achieved over the past year and excited about what comes next.”As hospitality continues to evolve, the EL&N x KateMedia partnership stands as a clear example of how thoughtful technology adoption can deliver measurable results for guests, teams, and the business as a whole

ateMedia, the hospitality technology company revolutionising table ordering through its SaaS-first solutions, is proud to announce a new national partnership with Heavenly Desserts. Following a highly successful in-store trial earlier this year, Heavenly Desserts has signed an agreement to roll out KateMedia’s KATE Tabletop Kiosks across all UK sites.

The trial, which ran for 17 weeks, delivered measurable operational and commercial benefits for Heavenly Desserts, reinforcing the value of digital guest engagement in today’s market.

Key outcomes included:

Results were measured against like-for-like sales data before the trial.

“This partnership with Heavenly Desserts is another milestone in demonstrating how SaaS-driven ordering technology can deliver meaningful results for operators,” said Manny Costin from KateMedia MD.

“By reducing barriers to adoption, enhancing guest experiences, and improving operational efficiency, we’re enabling brands like Heavenly Desserts to innovate and grow sustainably.”

“We are always looking for ways to reduce guest friction, improve operational efficiencies but most importantly enhance the core of our brand – Genuine Guest Connection.The solutions we reviewed weren’t to be a replacement for service but rather an enhancement to service. Looking ahead to what restaurants will look like in 5 years, we found a solution in KateMedia that helps us achieve our commercial goals, stay ahead of the market and maintain focus on what’s important in an AI age – humans” said Wesley Williams Global Operations Manager. 

The rollout marks an exciting step for both organisations as they continue to embrace innovation and respond to evolving customer expectations across the UK hospitality sector.

About KateMedia

KateMedia provides flexible, SaaS-first ordering solutions for the hospitality sector, including tabletop kiosks, counter service, and standalone units. Designed to improve guest journeys, increase operator efficiency, and boost revenues, KateMedia partners with leading hospitality brands across the UK and Europe.

We are thrilled to announce our latest collaboration with Heavenly Desserts, one of the UK’s most loved dessert brands. Together, we are trialing our innovative order and pay technology across two key locations — London and Manchester.

A Conversation That Sparked an Exciting Trial

What started as an informal chat at an expo in London between Wesley Williams, National Operations Manager at Heavenly Desserts, and Gemma Jones, Enterprise Sales Manager at Kate Media, quickly turned into something much bigger. As they discussed increasing average order value (AOV) and improving labour efficiencies, Heavenly Desserts are open to a forward-thinking approach—one that embraces technology to shape the next generation of casual dining. Fast forward, and we’re now completing the live trial across two major UK cities!

Seamless Customer Journey with Integrated Offers

This partnership is all about creating an effortless and engaging experience for guests while maximising the full potential of menu offers. With our Kate Media table-ordering devices, customers can now:

✅ Browse the full menu at their own pace
✅ Take advantage of exclusive promotions and offers
✅ Order and pay directly from their table—no waiting for staff

By integrating intelligent upselling opportunities within the menu, Heavenly Desserts ensures that customers never miss out on special promotions, while also increasing basket size and sales. The result? Higher revenue, smoother operations, and an overall enhanced dining experience.

Why London & Manchester?

As two of the UK’s busiest hospitality markets, London and Manchester are the perfect locations to test how technology can elevate the customer experience in high-footfall environments. These trials will help us refine our solution, ensuring it meets the fast-paced demands of casual dining and dessert lovers alike.

The Future of Smart Dining

Our order, play & pay solutions are transforming the way restaurants operate, allowing brands like Heavenly Desserts to offer a more dynamic, customer-driven experience. With a focus on efficiency, engagement, and profitability, this trial is the first step toward an exciting long-term collaboration.If you’re looking to future-proof your hospitality business, let’s connect! 🚀

We are excited to announce our official partnership with Oracle, a collaboration that enables KateMedia to seamlessly integrate with Oracle Simphony POS and published on Marketplace. This strategic alliance positions us to serve hospitality and restaurant businesses worldwide, delivering cutting-edge solutions that optimise efficiency, enhance customer engagement, and drive revenue growth.

A New Era of Digital Transformation in Hospitality

The hospitality industry is evolving rapidly, and technology plays a crucial role in meeting the ever-growing expectations of customers. With this partnership, KateMedia is now fully equipped to provide hospitality and restaurant operators with advanced, user-friendly, and highly secure solutions that streamline ordering, entertainment, and payment processes.

Seamless Integration with Oracle Simphony POS

Oracle Simphony POS is one of the most trusted and widely used point-of-sale systems in the hospitality industry. By integrating our ‘Order, Play, and Pay’ solutions with Oracle Simphony, we empower businesses to:

Our Commitment to Security and Innovation

Security and scalability are at the core of our solutions. As a PCI DSS-certified company, KateMedia ensures that user data is protected with the highest security standards. Our scalable technology is designed to adapt to businesses of all sizes, ensuring optimal performance even in high-demand environments.

What This Means for Hospitality & Restaurant Brands

With KateMedia’s Oracle Simphony POS integration, hospitality and restaurant brands now have access to:

Looking Ahead

This partnership marks a significant milestone in KateMedia’s mission to revolutionise the hospitality and restaurant industry through seamless digital experiences. We are excited about the opportunities this collaboration brings and look forward to working with businesses globally to enhance guest satisfaction and operational success.

For more information on how KateMedia’s solutions can transform your business, contact us tod

As the cherry on top, We are thrilled to introduce our full range of self-service devices, now available for order! Our kiosks can be mounted on a standalone stand or securely attached to surfaces with a dedicated bracket—offering flexibility for any business setup.
Here’s our current lineup:
✅ Kate Tabletop – Compact S-size
✅ Kate Kiosk L – 15-inch screen
✅ Kate Kiosk XL – 22-inch screen
All our devices come with a pre-installed system and integrated payments powered by Viva.com, making them ready to optimize your business from day one!

At Kate Media, our mission has always been to optimise restaurant operations by providing innovative technology that adapts to the ever-evolving needs of the hospitality industry. We understand that speed, efficiency, and customer satisfaction are at the heart of every successful restaurant, and our latest product launch is designed to enhance all three.

To further expand our impact and help restaurants improve their operations, our team of talented engineers has developed an essential addition to our product lineup – the Kate Self-Service Kiosk. These kiosks are designed to streamline ordering, enhance guest experience, and boost revenue, all while seamlessly integrating into existing restaurant ecosystems.

The Power of Self-Service in Hospitality

Self-service technology is rapidly transforming the hospitality sector, with leading brands like German Doner Kebab, Subway and Black Sheep Coffee  already experiencing significant success with kiosks. Reports have shown that self-service kiosks can increase average order values by up to 30%, as customers tend to spend more when presented with personalised recommendations, upsell options, and a frictionless ordering process.

By reducing wait times and improving order accuracy, kiosks not only enhance customer experience but also optimise operational efficiency by allowing staff to focus on hospitality rather than transactional tasks. In an industry where labor shortages and rising costs present ongoing challenges, self-service kiosks offer a scalable, cost-effective solution for restaurants of all sizes.

Introducing Kate Media’s Self-Service Kiosks

To meet the growing demand for smart, integrated self-service technology, Kate Media has introduced the Kate Self-Service Kiosk, available in 15’’ and 22’’ Android versions. These kiosks are designed with both functionality and aesthetics in mind, ensuring they complement any restaurant environment while delivering an intuitive and engaging ordering experience.

Key Features & Benefits

✅ Built-in NFC Reader – Supports seamless contactless payments, enabling quick and secure transactions for guests.

✅ Built-in QR/Barcode Scanner – No additional attachments required, a truly all-in-one solution.

✅ Built-in LED Status Light – Let staff know easily the status of your kiosk with built in LED status lights, perfect for any environment

✅ Fully Compatible with Leading POS Systems – Our kiosks integrate with a wide range of POS providers, including Dotypos, Access Hospitality, Deliverect, Syrve, and Oracle Hospitality, ensuring smooth operations without disrupting existing workflows.

✅ SoftPOS Integration from Viva.com – Enables businesses to accept payments directly through software, eliminating the need for additional hardware while providing a secure, modern payment solution.

✅ Easy to Install & Configure – Our self-service kiosks are designed to be installed quickly and effortlessly, minimising downtime and allowing businesses to start benefiting from them immediately.

✅ Enhanced Customer Experience –Recommendations and visually appealing menu displays help increase customer engagement, boost upselling opportunities, and improve order accuracy.

Beyond Hardware: Our Kiosk-as-a-Service Model

At Kate Media, we believe that a kiosk is more than just a screen – it’s an intelligent tool that transforms the customer experience. That’s why we don’t just sell kiosks as standalone hardware; instead, we offer a flexible, subscription-based Kiosk-as-a-Service (KaaS) model.

With Kiosk-as-a-Service, businesses no longer need to worry about hefty upfront technology investments. Instead, they can rent our kiosks as part of a monthly subscription, gaining access to cutting-edge technology without the financial burden of purchasing equipment outright. This model ensures affordability, scalability, and peace of mind for restaurant operators looking to future-proof their business.

End-to-End Support & Seamless Integration

Our dedicated team handles every aspect of implementation, from installation and configuration to 24/7 support, ensuring that your kiosk runs smoothly at all times. Whether it’s troubleshooting a technical issue or optimising your setup, we’re committed to delivering an uninterrupted, hassle-free experience for our clients.

Available Now – Get Started Today

The Kate Self-Service Kiosk is now available to businesses looking to enhance their operations with cutting-edge self-service technology. Whether you’re a quick-service restaurant, café, or casual dining chain, our solution is designed to boost efficiency, increase sales, and improve the customer journey.Want to see the KATE Kiosk in action? Let’s book a demo and explore how self-service technology can transform your business.